A month later and still no response!!!!!!!!!! Pathetic

<p>I had an outstanding loan with RCS which was handed over to MBD they asked me settle and I did which was the 30th of May, they had told me that I had use the incorrect reference number however this was a reference number they had asked me to use on a demand letter they had sent to me. Although i had used the reference number they had requested they ask me to do and affidavit which I did. They said they would use this to track payment and settle the account. I spoke to a call centre manager by the name of Sinjin to sort the matter out and he said he would but it’s now almost a month later and I have still not heard a word back from. I never get any response or feedback on what is going on with this matter and I constantly have to call them for feedback. This is now my second hello peter complaint and still absolutely no response from them. They keep saying it has been escalated and cannot tell me when it will be sorted out. Does MBD need months to locate a payment or would they like another further year to sort this matter out. I am sick and tired of this and I want my paid up letter. I find it so unbelievable that management finds this sort of service acceptable. I do not know how such a company even exists considering that they can’t follow up on a simple payment.</p> <p> </p> <p>I want daily feedback on this until this matter is sorted out as this is really getting out of control.</p>