NK
Nonhlanhla K
1 reviews | Active since Aug 2025
25 Mar 2026, 15:05
****
Bad service my dad was handed over by omf then he had an arrangement of R600 monthly on the 4th Feb 2026 my dad received a call at around 9 am and asked for a settlement amount then we asked for a discount and he was given a discount and proof was sent however now they saying that the amount he was given was not a settlement he still has an outstanding balance which means the business is not treating the customer fairly and they are going back on their verbal agreement with a man who is now a pensioner who was thinking he is settling his account only to be fooled due to his age this is truly ********* practises shown by MBD to their client.
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Replies (2)
MBD's replyOfficial
26 Mar 2026, 09:03Good day Nonhlanhla
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply26 Mar 2026, 09:03
Official
Good day Nonhlanhla
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
NK
Nonhlanhla K's updateReviewer Update
09 May 2026, 21:22MBD sent reply to my personal email till the date of today my dad still geta smses saying he needs to lay an amount of R14000+ to settle account MBD and treating customer fairly clearly is not what they do,they sent an email asking for power of attorney regarding my dads account and I told them that there is no power of attorney as i am helping my parent who is disgruntled i gave them my dad's number and email and still no communication regarding the account and the settlement offer they gave my dad in February,all through bad service they just don't care and my dad is an elderly a pensioner who wanted to do the right thing but doing the right thing seems yo give him a headache.
NK
Nonhlanhla K's update09 May 2026, 21:22
Reviewer Update
MBD sent reply to my personal email till the date of today my dad still geta smses saying he needs to lay an amount of R14000+ to settle account MBD and treating customer fairly clearly is not what they do,they sent an email asking for power of attorney regarding my dads account and I told them that there is no power of attorney as i am helping my parent who is disgruntled i gave them my dad's number and email and still no communication regarding the account and the settlement offer they gave my dad in February,all through bad service they just don't care and my dad is an elderly a pensioner who wanted to do the right thing but doing the right thing seems yo give him a headache.