EP
Eleanor P
1 reviews | Active since May 2025
19 May 2025, 15:03
6 months later, problem still not solved!!
On January 2025, R51,709.80 was paid into MBD Attorneys' Standard Bank account for my Vodacom account then sent them a proof of payment. Despite numerous emails and phone calls since January they haven't made the payment into Vodacom. Although they acknowledge receiving the payment and confirm that it's their account , my Vodacom service remains blocked due to non-payment, this has brought me distress because I can't make or receive calls.
I've experienced poor communication from MBD's agents, including disrespect, call terminations, and ignored calls. I request immediate assistance in resolving this matter and restoring my Vodacom service.
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Replies (2)MBD's replyOfficial
19 May 2025, 15:44Dear Elearnor P
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
MBD's reply19 May 2025, 15:44
Official
Dear Elearnor P
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly.
Kind Regards
Complaints Officer
MBD
EP
Eleanor P's updateReviewer Update
21 May 2025, 07:58Thank you for the acknowledgement, I made a typo with the amount and I could not edit the text after publishing, it is R5179. 85 instead of that amount. I would really appreciate your assistance
EP
Eleanor P's update21 May 2025, 07:58
Reviewer Update
Thank you for the acknowledgement, I made a typo with the amount and I could not edit the text after publishing, it is R5179. 85 instead of that amount. I would really appreciate your assistance
