EP
Eleanor P

1 reviews | Active since May 2025

19 May 2025, 15:03

6 months later, problem still not solved!!

On January 2025, R51,709.80 was paid into MBD Attorneys' Standard Bank account for my Vodacom account then sent them a proof of payment. Despite numerous emails and phone calls since January they haven't made the payment into Vodacom. Although they acknowledge receiving the payment and confirm that it's their account , my Vodacom service remains blocked due to non-payment, this has brought me distress because I can't make or receive calls.

I've experienced poor communication from MBD's agents, including disrespect, call terminations, and ignored calls. I request immediate assistance in resolving this matter and restoring my Vodacom service.

0
Replies (2)
MBD
MBD's reply19 May 2025, 15:44
Official
Dear Elearnor P

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD
EP
Eleanor P's update21 May 2025, 07:58
Reviewer Update
Thank you for the acknowledgement, I made a typo with the amount and I could not edit the text after publishing, it is R5179. 85 instead of that amount. I would really appreciate your assistance