LS
Liv S
1 reviews | Active since Nov 2016
03 Aug 2019, 17:01
3 MONTHS LATER NO PAID UP LETTER!!!!!
I had paid my Mr Price account in May already and was promised to be sent my paid up letter in a week and I was to call again if I haven't. All my contact details were confirmed by the consultant. However after numerous call and references, 4 emails and 3 months down the line I have not received it!!! What is so hard to type this letter surely its just a template where you just edit the customers name. MAY I GET A RESPONSE PLEASE!!!!!! My last hope now is the ombuds.
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Replies (2)
MBD's replyOfficial
05 Aug 2019, 09:01Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
MBD's reply05 Aug 2019, 09:01
Official
Dear Sir/Madam
We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
MBD's replyOfficial
07 Aug 2019, 11:47Dear Sir/Madam
With reference to your query logged on the 03 August 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd
MBD's reply07 Aug 2019, 11:47
Official
Dear Sir/Madam
With reference to your query logged on the 03 August 2019.
In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.
Kind regards
COMPLAINTS OFFICER
MBD Legal Collections (Pty) Ltd