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Helgard A

1 reviews | Active since Jun 2009

15 Feb 2017, 16:18

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<p>I have been spending the last 4 months tryng to get them to understand that the Telkom account is not in my name but my clients name, the client has indicated their willingness to pay the account and close the account as the line is no longer being used. No matter this they have constantly been badgering me over the last 2 months about this matter and yet when asked for the additional info to sort out the account are no where to be found, I am currentlyon the phone for the last 45 minutes trying to get someone to answer and the phone just rings and rings.</p>

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Replies (2)
MBD
MBD's reply16 Feb 2017, 08:21
Official

Dear Sir/Madam

We acknowledge receipt of your query and thank you for bringing this matter to our attention; we will investigate the matter and furnish you with feedback in due course.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.

MBD
MBD's reply20 Feb 2017, 13:52
Official

Dear Sir/Madam

With reference to your query logged on the 15 February 2017.

In respect of legislation and confidentiality, we confirm having addressed you privately via the contact details provided.

The matter has been addressed and resolved amicably.

Kind regards

COMPLAINTS OFFICER

MBD Credit Solutions (Pty) Ltd.