LT
Laura T

1 reviews | Active since Jan 2022

25 Jan 2022, 09:51

0 stars!

You have me as an outstanding payer for my account. However this amount was paid in full in December already. I continued getting calls and the payment has not been updated on the ITC list. I contacted MBD and was told that my account was duplicated so it still reflects that I am outstanding. I have never had more than one account so this is an error on your side which is affecting my credit score and any purchases I am wanting to make.

I have been trying to fix this for nearly 2 months now and am growing very impatient.

I have also requested a letter from MBD stating the error and confirming that I have fully paid up my outstanding balance and I have been refused continuously.

0
Replies (1)
MBD
MBD's reply25 Jan 2022, 11:03
Official
Dear Ms  Tamblyn

We acknowledge receipt of your query and thank you for bringing this matter to our attention your concerns are noted; we will investigate the matter and furnish you with our feedback shortly. 

Kind Regards 
Complaints Officer 
MBD