Mbalenhle Burial Service

Debit order cancelled without my konwledge

Good day I am writing to formally address an issue regarding my policy with Mbalenhle. I have been a loyal client for many years and have consistently paid via debit order without issue. I recently discovered that my debit order was cancelled without my knowledge or consent. No one from Mbalenhle informed me of this cancellation. When I reached out for assistance, I was told that the policy has lapsed because payments have not been collected since January. I have already requested that this be escalated to management. I am willing to pay the outstanding balance for the past four months to bring my account up to date and resume the debit order process. However, I was informed that I would be subject to a new waiting period as if I were a new customer. I do not believe it is fair to impose a new waiting period when the administrative error did not originate from my side. Had I been notified of the payment failure, I would have rectified the situation immediately. I request that you review my case, accept the back payments, and reinstate my policy without a new waiting period.