VERY BAD SERVICE

Its Saddening me that I have to be writing such horrible feedback about a brand that I really admired But it’s unfortunate that even the most “trusted brands like Mazda can actually offer a such a poor services or can I actually Even say they ******,

On the 2nd of November I went to Boksburg Mazda where I was assist by a gentleman named Shaun “white guy” in the parts department, He advised that the part that I ordered will only be arriving at Boksburg Mazda on Tuesday the 5th so I should come on Wednesday to collect the part,

Wednesday morning I rushed to Mazda Boksburg to collect the part and the part was not there as off yet, the guy never bothered to give me a call To at least let me know that my part hasn’t arrived, I had to be late at work for that morning for nothing,

Mr William in the parts department very helpfully tried to organize a delivery to Sandton on Thursday but because of the driver was not available The delivery couldn’t take place, and I must say that William the “Black gentleman by the way” took the liberty to try and assist because he even gave me a call on Thursday to confirm About the delivery also alerted me that it can’t take place on that Thursday but we should try Friday,

On Friday I took the Liberty to go back AGAIN, THIS IS NOW THE 2ND TIME to collect my parts, the guy Shaun apparently didn’t order the correct part and also Gave me INCOMPLETE PARTS AND PROMISED HE WILL GET ME THE CORRECT AND COMPLETE PARTS ON SATURDAY, WENT THE AGAIN THE 3RD TIME TODAY, the missing part He promised to order was not ordered and ONCE GAIN I WALKED OUT OF MAZDA EAST RAND VERY FRUSTRATED,

I think this Shaun guy is not serious about his job or maybe is this another form of ****** towards blacks.