support local business (best services of the year)

my partner recently purchased a car a clear water mall dealership, we app**** using bank finance and went to the dealership with an approved document which turned into a nightmare, the bank delayed everything for almost 2 weeks, the sales executive at Mazda deserves a promotion, she kept us updated every day, phoning the bank, escalating the matter, spoke with the bank management, while the bank that approved us kept us in darkness and avoiding us, we were so annoyed and concluded that we walk away from the deal, the professional Chrizelda Olivier resolved our matter and two weeks later we drove off at the garage with a new Mazda cx-3