Poor service by MAZDA

<p>I have been a Mazda customer for a while now, my previous vehicle was a Mazda 2 and I never had problems with it or the server received from the Bruma Mazda dealership. However the past 2 years has been a horrible experience to say the least. In short I bought a Mazda CX5 and it has a rattling noise and they are refusing (delaying to fix it, I suspect they are waiting for the warranty to expire before giving me a definite response) to fix it. I have been to their offices numerous of times with the hope that they will fix it. It is now almost 2 years and to me it looks like they have no intentions of resolving this. Their customer service department also has poor service. They have been copied on all my communication with their Bruma dealer and there has been no action from their side whatsoever. </p> <p>Appalling! </p>