Poor Management for drop offs

<p>I dropped my car off for a service at Mazda Eagle Corner on Louis Botha on Tuesday morning.</p> <p>I had booked for this service in advance and informed the service centre that I will be requiring drop off and pick-up (this is currently what their offer).</p> <p> </p> <p>I arrived at the dealer at 8am and I was still sitting in the service centre at 9:15am as the reception just could manage the cars and people that needed to be dropped off. After I asked her what the matter was, she told me that ALL her drivers were stuck in traffic. I mean ALL the drivers?!?!?!?! Stuck in traffic for an hour?</p> <p> </p> <p>If this is a service that Mazda is unable to manage effectively, then they really should take it away. </p> <p> </p> <p>A lot of customers cited that they should have stated that they would be unable to take people to their destination in the 20 minutes promised. I now had to call my husband to come and pick me up and take me to work as I could see that I would only leave this place after 11am. </p> <p> </p> <p>The reception area is full of disgruntled customers and the receptionist is not sympathetic to the fact that people need to go to work. </p> <p> </p>