Poor customer care MAZDA

My Mazda CX3 has been at the panelbeaters since 15 June 2021 due to a part that is currently not available. This part is only due to arrive mid October 2021. After exhausting the rental option through my insurance I am still without a vehicle. I am a medical sales representative who is dependent on a vehicle to do my work. I appealed to various avenues of the Mazda franchises, Fury Fourways then iPop Mazda for a courtesy car over a week ago. I have phoned and phoned and get no response after iPop Mazda said a vehicle would be made available. I am still waiting. Mazda South Africa tell me it is the franchise choice to allow me a courtesy vehicle. I have written a lengthy email to iPop Mazda, copying in Mazda South Africa. I have not yet had a response. As I have always been a loyal Mazda client, I am so dissapointed in an organisation that cannot assist a client. Delay in Mazda parts is no fault of mine and Mazda should take some responsibility for this.