Nightmare parts service

I would give ZERO rating if I could. Appalling customer service. The CEO Mr Craig Roberts is probably blissfully unaware of this aspect of his company. In November 2023 our Mazda CX5 sustained severe hail damage. A new roof was required. Twice Mazda sent the wrong roof and it was shown that it was an error caused by Mazda and not the panelbeater. Now we wait for a third time and are told that although it will arrive 15 May they will not send it straight to us because they are changing facilities. We MIGHT have the roof by the VERY END OF MAY. (We can only hope that that this time it will be the correct roof) My husband is 77. We only have this one car. It has been very, very difficult for us having our car languishing at the panel beater all these months. It would appear to us that everyone we have dealt with just passes the buck “it’s not their problem” I’ve rung Mazda customer care and spoken with someone who would not put me through to a supervisor. I was left feeling that phoning customer care was a useless endeavour and that my complaint would just be ignored. I’ve phoned “Paula” who has something to do with tracking the Mazda orders and all she could say was ‘the warehouses are changing and your part might be released on the 27th or 28th May”. We, our panel beater and our Discovery insure agent have had frustration after frustration with Mazda South Africa and the repeated errors in ordering a car roof. If I had to sum up the my experience with Mazda South Africa I think if the words Disinterested and Indifferent.