DM
Dirk M

1 reviews | Active since Apr 2013

22 Oct 2019, 12:45

MAZDA worst after sale service by FAR!

I bought my first new car when I turned 51, it was a Mazda BT50 2.2. I bought it from Fury Mazda Sandton. I thought that since the vehicle is new I will have piece of mind until it is paid off one day- 6 years later. But oh boy, was I wrong. My problems started at around 20000 kilometers, the front tyres were starting to peal and the vehicle went into limb mode. After numerous mails, photos, inspections from different dealers the tyres and shocks were replaced on 60000 kilo`s. The limb mode still happened now and then and I had Allen Joss in Wonderboom, Lazarus Mazda Centurion, East Rand Mazda Boksburg, Rustenburg Mazda,Midrand Mazda, Eastvaal Mazda Witbank and eventually Eastvaal Secunda, and the vehicle now on 170000kilos, all to look into the reason for this. They all had a different explanation from the sensor in the fuel tank that tilt too much, fuel tank was once below 10%, glo plugs must be replaced, fuel pump faulty, don`t put any 10PPM diesel in as it is to clean, and replace injectors. I still drive the "new" vehicle but belief me it was never a pleasure and more than often an embarrassment when I had to pull over and turned off the engine, restart to reset the limb mode. This happens 20 times on a trip between Lephalale and Pretoria. Since I stay in Lephalale you can imagine how many days leave, liters of diesel, time and money I have spent over the past 5 years taking this "new" vehicle to numerous Mazda dealers to try and solve the problem. I just want Mazda to know about the lack of support your dealers gave me and then want to warn future buyers of any Mazda to think twice because the after sales service from MAZDA is terrible to say the least.

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