MAZDA GERMISTION LACK OF CARE

About a week and a bit ago I took my Mazda 3 into Motus Mazda Germiston because my car could not start and had battery issues. I was told that it was my fuse box failed and as a result my battery was unable to charge. I also asked Andre (the person who assisted me) to tighten my cars handbrake as it was giving me issues - with proof. This is only about a 15 min job to do.

My car was in from Thursday the 30th of Jan till Monday the 3rd of February. My car is still on warranty and I was told that I needed to pay the fuse box, which I believe I should not have.

Then on Thursday the 6th of Feb, I was dropping of documents at one of my clients and my handbrake failed to work and my car rolled back into one of my clients car. My car now suffers around R25k , that I need to pay for- not the insurance, in damages and one of my clients car suffered more damages. All FROM A LACK OF DUE CARE FROM MOTUS MAZDA. Fortunately, no one got hurt as this could have easily been the case. I am deeply disappointing with the service I was provided, which is costing me money, because the people at mazda did not do what a customer asked to be done. I drive the car everyday, so I would know what needed fixing.

I was planning on trading my car in for the CX-5 towards the end of this year, but definitely going to go other car brands such as VW, where I never had prior service issues. This lack of care could've been worse and I am disappointed in Mazda.