MAZDA FURY WOODMEAD POOR SERVICE
I bought my car Mazda CX5 in 2015 - when I bought the car - purchased a extended warranty 5years and extended service plan 5years with the car. And I paid for this in the purchase price. I bought the care from MAZDA FURY WOODMEAD from the now sales manager Robert Nuens and his services was exeptional. I had been servicing my car at east rand k90 Mazda and was happy with the service I was recieving. Only problem was when my car had reached the 3year service plan which the car was originally advertised with at the time... things started getting sticky, they said they could not find any extended service plan and I had to take the car back to the dealership to be serviced. Fine no problem. Now I took my car back to MAZDA FURY WOODMEAD and well the first service I was only notified at 3oclock after droping my car off first in the queue in the morning that my car was not in for a service yet as they where having trouble finding the extended service plan details. I told them to ask their boss to check as he sold me the car and I have the papers to prove that I have paid for this. Long story short they found the details the car was eventually serviced and I told them to leave the complimentary wash. the 2nd service now on 180,000km was slighlty better the service attendent got the car ready as I reqeusted before 2 but the clips under my passenger seat have all been broken off. I then did a survey and they called me to ask why I am disatified and I told them the story and she never tried to even make me feel better about the situation. So I went on to email them and ask for my policy details on the extended service plan and who they took it out with as I would like to take my car some place else to be serviced. As I am really ****ed about the panels they broke on the passenger seat and overall just not happy with the service I have recieved there from the start. I have still not heard from them and it is now 4 days later. I have just emailed them again and they are not responding. needless to say I love the car but this has even put me off trading my car in for a new one which I am suppose to do now. But I think I would rather not.