Incompetence and poor service

After recently hearing noises coming from my rear brake pads that was replaced at 35000 KM. I received a call from your customer care agent 01/02/2021 suggesting the vehicle be taken in for further inspection and verification of the current wear on the rear brake pads after replacement.

The vehicle is now at Eastvaal Mazda Secunda (terrible workmanship at branch), booked in this morning 02/02/2021. The vehicle is now currently on +-37500 KM.

After inspection i received a call from the service Manager Elize

She notified me that the replacement of the rear brake pads was the INCORRECT size. And will have to wait for the correct pads to be delivered. How can you put in the incorrect size pads???????

What effect did this have on the callipers??????

WHY??????

Why do I have to have this continuous battle with Mazda?

Is the workshop technician not competent enough to work on a MAZDA vehicle?

This totally put my family and myself at risk during the 2000km travelled. You have tarnished the Mazda reputation by ensuring *********** people work on the vehicles.

Am i going to be reimbursed all costs I incurred during this process.

I am also awaiting a response as to WHY the left inner rear pad was worn out more than the others?