I am so disappointed on the service I have receive

I bought a demo Madza 2 Individual and I fetched the car on the 2nd of April 2016 I realised there were dog scratches by the driver's door. I brought this to the sales person's attention and there was an agreement that the car will be fetched from me by one of their drivers so that it can be polished. <br> <br> On the 11th of April 2016 I called the sales person about our arrangement confirming they will fetch the car on the 12th of April 2016 in the morning giving them enough time to polish the car to remove the scratches. I told the dealer I leave work at 15:00pm and I want the car back by then. On the 12th I had to call the sales person at 11:42am and I asked him when they are fetching the car and I gave them the address. I waited for the driver until I gave them a call at 13:23pm to cancel because they driver was nowhere to be seen. I didn't understand why the driver was taking such a long time to get to Sandton from Bruma. I was just told that their driver was new but Barloworld should have given him a car that has a GPS.<br> <br> On the 14th of April I had to send an email to the sales person to remind them about fetching my car. I told him that I was working at Auckland Park for the day and