Damage and Bad Service

On 13 October 2017 I took my car in for service at Mazda Clearwater. When I collected the car it had a huge scratch on the right side of the bumper. I saw this while I was on the premises (before I got in the car) and I reported the matter. The scratch was very fresh (if a scratch had been there for a while, it becomes a bit smooth), that one was hard.

I am 100% sure that the car didn't have that scratch in the morning when I dropped it off. No one else had driven my car, and I would not lie about such a thing.

Previously with other car brands that I have driven, when you take the car in they inspect the car so you both know of existing scratches. But they did't inspect my car that morning, and I know that particular scratch wasn't there.

So when I reported it the person at the sales reception told me that he would discuss it with the Manager on Tuesday, 17 October 2017 when the manager returns, and call me back on the Tuesday to provide feedback on how it will be sorted out. He took pictures of the scratch.

I did not hear anything from them, until I called on Tuesday, 24 October 2017, and the person at the service reception told me that they would have to look at the footage and phone me back (after I had to explain the whole story from the beginning). Clearly he had disregarded my concern.

Till today, 21 November 2017, I have heard nothing from Mazda Clearwater.

If this is how they treat their customers then clearly all they are after is the sales and don't care afterwards.

I got such great service from the sales team, that I even convinced my mom to go to Mazda. Clearly this was a big mistake on my part.

I am now worried what will happen to my car when I take it for the next service and worried about my mom's car too.

I will clearly have to consider going to another Mazda for service up until I can change the car and go to a brand that actually cares about the after sales service that they provide to customers.

Thanks to Mazda Clearwater, I now have to fix a scratch that wasn't caused by me or anyone I know :(