Broken down car and service

My 2016 Mazda CX-5 suddenly cut out in traffic with no warning. Phoned Mazda assist as still under warranty and eventually they sent AA, who got there an hour later even though I said I was a woman alone in an unsafe area they assured me ADT would come and wait with me but this never happened. AA service incredible. It was late in the evening and so could only get taken to Mazda Paarden Eiland the following day on a Friday. Mazda phoned me on Friday afternoon and informed me that they have the car but won't be able to get to it as it's an unscheduled thing. I said we'll I didn't schedule it to breakdown, please advise on a time frame as I need to get to and from work and have a child to transport as well, so please provide a courtesy vehicle if you have no timeframe. I was transferred to many different people and asked for a manager. They phoned an hour later and told me they plugged it into the computer and there's a long list of faults and they have to go through it they can't tell me what happened or when it would be done. I asked again about a courtesy car and they said they don't have any as this was unscheduled and proceeded to try educate me on scheduling my car in. I asked how to schedule a breakdown? Received a response that they can't help, and also can't provide a timeline, so I am left without a car - I'm a single working mother. I have tried to call numerous times since then, both on Friday afternoon and today on a Monday, but always get met with the same complete lack of information. This car is still under warranty and I have only had it for 2 months, but the service I have received is beyond terrible and unhelpful. I am now left on a Monday late afternoon with no other action but to convey my disdain with this company and the car, which is not cheap! If I could give this less than 1 star that's what I'd do. What a horrible experience!