AS
Annmarie S

1 reviews | Active since Jan 2014

01 Oct 2018, 15:46

BEWARE MAZDA WARRANTY

I have been driving Mazda for 20 years never had any issues until TODAY!!!! My Mazda CX-5 I purchased brand new 16 months ago, went in for a service last week at Allen Josh Mazda Wonderboom, they called me to inform me that my right hand CV boot cover had cracked and is leaking grease and needs to be replaced immediately and that it was covered under the warranty and that I must bring my vehicle in Saturday morning - cool do it. Next I get a phone call last thing Friday afternoon, Mazda H/O Midrand says it is not covered under the warranty and that I must fork out ±R4220 incl labour for a new boot cover PLUS a CV shaft as they don't supply them separately. I got a second opinion over the weekend and was informed that in their opinion it was a manufacturing malfunction/fault as the boot was not old and brittle but new in condition (i.e. 16 months old 39 000 km). Monday morning I then contacted Mazda Customer Service Midrand and was told that Allen Josh Mazda Wonderboom should have only quoted to replace the CV boot cover part and it was not necessary for the full kit with the CV shaft and that that would still be for my cost STILL NOT HAPPY as far as I am concerned it falls under my warranty and asked for a list of all parts in my Mazda that is not covered under the Warranty still waiting...... I mean how much does a rubber CV boot cost R80 - R180 max? I get a phone call from Allen Josh Mazda Wonderboom saying the rubber CV boot is going to cost R4200 and some change to replace WHAT but I was quoted that for the full kit and now you telling me the CV rubber boot is R4200 and the shaft is in the region of R14 000 do they actually know what they talking about - really I know I am of the fairer *** but hell do you think I am that stupid!!!!!~!! I then proceeded to get quotes for a rubber CV boot and they range from R80 - R180 now who is ripping who off! I SHOULD NOT BE PAYING A CENT to have this rectified!!!! I AM A TOTALLY ****ED OFF MAZDA CLIENT and I am warning all would be Mazda clients out there thinking of purchasing a Mazda BEWARE with their Service & Warranty sales pitch as a carrot, BEFORE YOU purchase a MAZDA I suggest you get the list of all parts that are not covered under the Warranty!!!! I am totally disgusted with Mazda and their service agents no one wants to handle this hot potato everyone is fobbing it off from Allen Josh Mazda Wonderboom to Mazda H/O Midrand and back to Allen Josh Mazda Wonderboom, I am TOTALLY A ****ED OFF MAZDA CLIENT AND THIS IS MY LAST MAZDA EVER after driving them for over 20 years!!!!

0
Replies (0)