IN
Imaan N

1 reviews | Active since Dec 2013

10 Jul 2017, 00:14

Best service by far!!!

<p>From the moment I got in touch with Vaughn at Mazda Somerset West he was friendly, professional and prompt. He assured me the best deal, and that's what I got. He was very thorough in showing me all the cars cool features and took me on a test drive, where I could actually feel the cars performance. Unlike the previous dealer where I was rushed. The colour I wanted was the make or break in sealing the deal and that's where Christine came in she made the impossible happen in under an hour, what an awesome lady...I was so happy and overwhelmed with joy I literally had to hug her. Then on to Retha's office I went to try and source the best Finance deal, this was my second new car purchase and she was very helpful in explaining any and all questions I had. Retha helped me dodge a bullet by explains to me the difference between fixed and linked rates, as the previous car my husband did most of the admin. Because of the colour I wanted they had to source a car from up country for me, due to service delivery strikes there was a few delays. I wasn't worried a bit though as Vaughn and Christine was always updating me on the latest developments regarding my car. This past Saturday I collected my new baby (named Enzo) unfortunately Vaughn and Christine was off and unable to join in on my very happy occasion. Nevertheless Christine left me in very capable hands with Roan, he called me Friday afternoon to formally introduce himself, which I think was a very nice touch. Roan assured me that the car was ready for me and that it looked amazing. When we arrived at the dealership Saturday morning he was at the door right away to meet and greet us. Roan was just as warm and welcoming as the rest of the Mazda Somerset West team. He explained everything in detail before I signed and then handed me over to Retha who did the same. They then presented me with a really nice gift, which was so thoughtful! This being my first time buying a Mazda, I love my car and love the brand! The level of service I received was nothing short of amazing and so I've become the unofficial brand ambassador for Mazda Somerset West !! Thank once again to Vaughn,Christine, Retha and Roan for your outstanding service, professionalism and patience.</p>

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