Bad customer service etiquette

Another Company that abdicates from their customer service responsibility. I mailed them and they send me an auto response assuring me that someone will contact me, see below well I am still waiting ** This is an automated response **

Thank you for contacting Mazda. We have received your request. We know how important your time is and will do our best to get back to you with a personalized response as quickly as possible. We appreciate your patience.

Mazda respects your privacy and will only use the information you have submitted to Mazda in your email in accordance with our Privacy Policy. Mazda may share the information you submitted with its affiliated Mazda brand companies, authorized Mazda dealers, Mazda service providers, and certain third parties to assist you in accordance with the Privacy Policy, which may include providing Customer Service, Safety Recall and Warranty assistance, Vehicle Diagnostics and Servicing, Improving our Products and Services, and Marketing Mazda vehicles and services.

You may also reach us by phone at *** to speak to an agent or if there is a need to retract this request. Our business hours are Monday through Friday, 5:00 AM - 6:00 PM PST and Saturday, 7:00 AM - 3:00 PM PST. We are closed on major Holidays.

Mazda strongly encourages customers with vehicles affected by a recall to bring their vehicles to an authorized Mazda dealer as soon as possible. All safety recall repairs are made FREE OF CHARGE. Click the following link to go to our Mazda Recall lookup page and search your VIN number. http://www.mazdarecallinfo.com/

Mazda Customer Experience Center why have contact us detail on your website if you are NOT going to engage