Bad attitude from Desmond at Mazda Rustenburg

I am always amazed when I get bad attitude from sales/service people... specifically in the motor industry, given the current economic conditions.

It is your job to try and assist your customers. And if you don’t want to, there are millions of people out there who would love to have a job.

My father bought a Mazda from Mazda in Rustenburg in the northwest. Last week he had a strange issue with the car that is less than 2 years old, so he stopped at the dealership to just ask for some assistance.

He spoke to Desmond (service manager) to explain what the issue was. To my fathers surprise, Desmond was dismissive of his questions, rude and appeared unwilling to help.

This has been the second incident with Desmond in the last 2 years

So MR dealer principle, if you value your customers, I suggest that you address Desmonds attitude towards customers sooner rather than later.