1 year later and problem not fixed!

This is now a follow up from the complaint below from 1 year ago. I have now taken my car to CMH Mazda RAndburg 5 times and no resolve. On the 4th time Theo mentioned that he will get a technical expert from Head office to look at the issue. When booked for the 5th time he said that the new Manager Paula has much experience and she will call me. She never called. When i brought the car in Paula mentioned that she knows that the problem is drive shaft related and she will let the technician know what to check. After the service the technician mentioned that Paula never spoke to him and he couldnt hear any sound. I have taken 5 people previously on a test drive who have heard the sound. How many more times shall I take the car back to Mazda Randburg? How much more poor service shall I tolerate.? I expect Mazda to now send a technical expert out to me to resolve as I am tired of taking my car to them and wasting time and money. Mazda calls after the service to check how the service went. What is the reason for this? When I complained after the service nobody bothered following up however Mazda will happily call to check if I have family and friends who would be interested in buying a Mazda! --------------------------------------------------------- Hi,

I brought my cx-3 to Mazda Randburg initially on 13/2/2019 for a knocking sound. I was advised by Ronald that I should book car in. I booked it in for 22/2 to have the struts/shocks tightened. This did not fix it. I then rebooked car for 11/3. I was told that the shock will be replaced and 1 would be ordered. I was told by Liesel that she will call me when the part arrives. Since then I called Ronald twice who meant to check if part arrived and call me back. He did not. I called today and left 2 messages: 1 with Ronald and 1 with reception for Liesel to call me but still no response. Its almost 2 months and I'm no closer to a resolution.