Unhappy Client

We bought a Ford Ranger double cab in December of 2023 at Mazda Nelspruit. Took the car for its first service in 2024, at Motus Ford Kempton Park. Motus Ford realised that Mazda Nelspruit never gave me my service and warranty books aswell as the locknut key for my vehicle, then I contacted Mazda Nelspruit. I spoke to Niël van den Bergh and he said that I am more than welcome to send my wife to go and collect the books and the locknut key. A couple of months later I contacted him and he acted like he knew nothing of our arrangement he asked me why i did not contact him once a month to remind him of our arrangement. On the 20th of September 2024 I contacted him to remind him about our arragment. He asked me if I cannot afford to buy the locknuts for R120 and R100 service book then he said my wife could stop there anytime to have the locknuts fitted and he will make a plan for the service and warranty books. My wife got there and he was nowhere to be found. They fitted normal nuts on my vehicle eventhough he said he would fit locknuts as we agreed. I am very unsatified with the service I have recieved and would not reccomend this dealership to anybody.