KS
Katlego S

1 reviews | Active since Feb 2020

09 Apr 2021, 15:09

Unprofessional Manager

I took in my Mazda CX-5 at Fury Fourways on the 8th February 2021 because of noise from on my front wheels. The diagnosis was that the car has a faulty caliper. They did not have it in stock and no other dealer in South Africa had it. Mazda Fourways would order it and they anticipated to have it in a month. I understood that this was caused by COVID but more than amonth later I'm still not driving my car as they advised me to not driving it. No one at the dealership is able to provide a definite date of when the part will be available including the so called manager - Walter Steffen! During this entire time, I'm the one calling them and trying to get an update. And this so called manager shows no regard and an ounce of SYMPATHY to my distress that I haven't been driving my car. I use my car for business so I've lost valuable productive time because of this inconvenience. Had I known that they don't have the slightest urgency, I would have gone to a different delearship. I pointed this to Steffan and he said "okay"!

Please don't bother with Mazda Fury Fourways should your car require a part that's out of stock else they'll be treating you like you're renting your car from them.

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