BT
Busi T
1 reviews | Active since Jun 2021
24 Jun 2021, 12:58
Mazda Service plan SAGA
I bought my car with my husband last year October - Mazda Cx5 , Marius( sale rep and Charne administartion lady informed me that the previous owner already had an extended service plan so i do not have to take an additional one because that is covered. But today when i call both the 2 people at Mazda have resigned and now a lady by the name f Wendy is informing me that my car doesnt have a service plan and she doesnt know anything about the previous owner extended service plan , she sent an email today and changed the whole story again and claimed the extended service plan was cancelled by previous owner . So i am looking for answers from Mazda Clearwater 1. When did the extended service plan get cancelled ? 2.why didn't the sales rep and the administrator inform false info if the car never had a service plan? 3. i need a conference or meeting with Marius and Charne to inform me of what happened? 4. Mazda needs to sort out this issue . 5. if issue doesnt get resolved by month end i am going to take legal actions.
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Replies (6)
Mazda Clearwater's replyOfficial
24 Jun 2021, 14:16Hi Busi, We have investigated and have been advised Wendy has supp**** you with all the relevant information she can. we will happily quote you on an extended plan however please keep in mind that when a vehicle is traded in the plans attached to that vehicle belong to the previous owner. They cannot be transferred to a new owner. Thus if the owner cancels this will be their choice and is not in our control. Unless you have a document stating the extended plan was transferred to you from the previous owner we cannot be of more assistance than what we have.
Mazda Clearwater's reply24 Jun 2021, 14:16
Official
Hi Busi, We have investigated and have been advised Wendy has supp**** you with all the relevant information she can. we will happily quote you on an extended plan however please keep in mind that when a vehicle is traded in the plans attached to that vehicle belong to the previous owner. They cannot be transferred to a new owner. Thus if the owner cancels this will be their choice and is not in our control. Unless you have a document stating the extended plan was transferred to you from the previous owner we cannot be of more assistance than what we have.
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Busi T's updateReviewer Update
24 Jun 2021, 14:54Hi Mazda Clear water-
Firstly you did not respond to my questions , you are giving a respond that Wendy provided which is not good enough. When did the extended service plan get cancelled ? because Marius informed me not take one as it was already in place ? when were you notified that the previous client cancelled because last conversation and agreement with Marais and Charne is that they forgot to send documentation to me for the transfer and that's why I have email trail about her telling me to send through mileage info and for documents to be signed Asap. why didn't Mazda Clearwater inform me that the client has cancelled ? Mazda clearwater is negligence and you need to give me answers to all my questions because this matter will be escalated and show how *********** you are . I NEED FACTS NOT SOME LAME STANDARD RESPONSE
Firstly you did not respond to my questions , you are giving a respond that Wendy provided which is not good enough. When did the extended service plan get cancelled ? because Marius informed me not take one as it was already in place ? when were you notified that the previous client cancelled because last conversation and agreement with Marais and Charne is that they forgot to send documentation to me for the transfer and that's why I have email trail about her telling me to send through mileage info and for documents to be signed Asap. why didn't Mazda Clearwater inform me that the client has cancelled ? Mazda clearwater is negligence and you need to give me answers to all my questions because this matter will be escalated and show how *********** you are . I NEED FACTS NOT SOME LAME STANDARD RESPONSE
BT
Busi T's update24 Jun 2021, 14:54
Reviewer Update
Hi Mazda Clear water-
Firstly you did not respond to my questions , you are giving a respond that Wendy provided which is not good enough. When did the extended service plan get cancelled ? because Marius informed me not take one as it was already in place ? when were you notified that the previous client cancelled because last conversation and agreement with Marais and Charne is that they forgot to send documentation to me for the transfer and that's why I have email trail about her telling me to send through mileage info and for documents to be signed Asap. why didn't Mazda Clearwater inform me that the client has cancelled ? Mazda clearwater is negligence and you need to give me answers to all my questions because this matter will be escalated and show how *********** you are . I NEED FACTS NOT SOME LAME STANDARD RESPONSE
Firstly you did not respond to my questions , you are giving a respond that Wendy provided which is not good enough. When did the extended service plan get cancelled ? because Marius informed me not take one as it was already in place ? when were you notified that the previous client cancelled because last conversation and agreement with Marais and Charne is that they forgot to send documentation to me for the transfer and that's why I have email trail about her telling me to send through mileage info and for documents to be signed Asap. why didn't Mazda Clearwater inform me that the client has cancelled ? Mazda clearwater is negligence and you need to give me answers to all my questions because this matter will be escalated and show how *********** you are . I NEED FACTS NOT SOME LAME STANDARD RESPONSE
Mazda Clearwater's replyOfficial
24 Jun 2021, 15:02I myself cannot respond to your queries - This is not the platform to do so. You are welcome to contact our Delaer Principle directly.
Mazda Clearwater's reply24 Jun 2021, 15:02
Official
I myself cannot respond to your queries - This is not the platform to do so. You are welcome to contact our Delaer Principle directly.
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Busi T's updateReviewer Update
24 Jun 2021, 15:15Than you should have researched / investigated the issue before responding to something that you don't know. No dear , this is a complaint platform and i want my issue to be resolved Asap. So please go and do your diligence work and come with a positive response.
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Busi T's update24 Jun 2021, 15:15
Reviewer Update
Than you should have researched / investigated the issue before responding to something that you don't know. No dear , this is a complaint platform and i want my issue to be resolved Asap. So please go and do your diligence work and come with a positive response.
Mazda Clearwater's replyOfficial
24 Jun 2021, 15:19There will be no further response as mentioned this is not the platform to discuss specific issues. You are welcome to voice your opinion here but there will be no further communication on this paltform from our side. You have been advised by Wendy and myself and you are welcome to take this further should you wish to do so. This is also not the platform to attack one's character.
Mazda Clearwater's reply24 Jun 2021, 15:19
Official
There will be no further response as mentioned this is not the platform to discuss specific issues. You are welcome to voice your opinion here but there will be no further communication on this paltform from our side. You have been advised by Wendy and myself and you are welcome to take this further should you wish to do so. This is also not the platform to attack one's character.
BT
Busi T's updateReviewer Update
24 Jun 2021, 15:40let me correct you , i am not voicing my opinion , but a COMPLAIN, and that's what the platform is used for. If you not going to respond that's your choice though it shows how Mazda Clearwater doesn't take responsibility for their negligence and lack of competency when signing agreement with their clients and hire staff that lacks knowledge of the product and services. Wendy is the last person to inform me about this issue because she even confirmed that she doesn't have much information on the matter as she was not there on the initial agreement. I am very frustrated as a customer. this is just the beginning as long as this matter is not resolved and I don't get facts from YOU.
BT
Busi T's update24 Jun 2021, 15:40
Reviewer Update
let me correct you , i am not voicing my opinion , but a COMPLAIN, and that's what the platform is used for. If you not going to respond that's your choice though it shows how Mazda Clearwater doesn't take responsibility for their negligence and lack of competency when signing agreement with their clients and hire staff that lacks knowledge of the product and services. Wendy is the last person to inform me about this issue because she even confirmed that she doesn't have much information on the matter as she was not there on the initial agreement. I am very frustrated as a customer. this is just the beginning as long as this matter is not resolved and I don't get facts from YOU.