MF
Monique F

1 reviews | Active since Mar 2019

27 Mar 2019, 17:13

Mazda CX-5 Akera - leather seats BAD QUALITY and bad customer service from Mazda

VERY DISAPPOINTED WITH MY NEW MAZDA - Brand new car – 2 complaints. Leather seats are already pulling apart after only 2 months – under 1400kms! Mazda not willing to repair or compensate for manufacturing defect under their 3 year warranty. Came back to us declining our case saying the damage to the seat was not there when we took delivery. When we told them there is a thing called latent defects, they changed their story - now its our fault. Other seats are also showing signs of bad workmanship. Vehicle’s seats have been misrepresented as leather and not leather uppers. This is not detectable to the untrained eye and we were of the belief that leather seats means leather seats not partial leather seats. In the advertising brochure, they specify “luxuriously in select indulgent leather”. We have therefore also confirmed with a company that makes leather furniture that the seats are not completely leather in some areas and in other areas the leather is extremely thin and not durable at all. Warranty & ad misleading and aftersales customer service atrocious! Mazda Clearwater fails to get back to you and when follow is done with them, they are just rude.

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