Disgusting customer service

Last year June I bought a car from Mazda Clearwater and was assisted by Tendai Nyabawa,he never gave me all details or documents for the car.in August I sent him a text requesting the tracker details for the car and he gave me a run around,only after I logged a complaint on hello Peter he got me the tracker details.

Now again on the 17th of June 2022 I sent him a text enquiering if they took my car for a roadworthy test before I bought it because I have been trying to renew my car disc and was told I need to take the car to a roadworthy test. Tendai responded that he knows for a fact that the roadworthy test was done and he will check the records and will come back to me,on Monday 21/06/2022 I sent him a text again reminding him and he said he will check for me and never did.last week Friday 23/06/2022 I sent him another text and also requested the vehicle registration certificate, he blue ticked me and did not bother to respond. This is so frustrating and draining, I am really disappointed with this disgusting service and his unprofessionalism.why is it that I have to constantly remind him of the things he is supposed to do and provide me with???? Can't he just provide me with all the documents that I am supposed to have so that I do not bother him again??? I would NEVER recommend Mazda Cleawater to anybody. I really tried to be civil about this,but because of his arrogance he is pushing me to go the legal route. I am NOT the client he wants to mess with.if anyone from Mazda wants to call me it better be his manager not him I want NOTHING to do with him.

Mazda is such a big brand now I am asking myself how do they employ such an ***********,arrogant person.