Half Deposit

We vacated a flat by maxprop in December 2015 and only received half of our deposit in mid January and when we inquired why we we sent from one person to the other until we were informed that Hoosen was the person to assist us. An email was sent to him on the 20th of January to attend to our matter and still today he hasn't. I called him on Monday and he promised me that he was going to email me the deposit breakdown on Tuesday but he didn't.<br> <br> I don't think it is fair the way they treat customers. For such a big company they should have mastered to be efficient and professional by now but it seems that they don't care about people but only about the money.<br> <br> When we moved to No. 5 Kilmory we were rushed to pay the full deposit including the electricity deposit and admin fees and we were informed that the money would be kept in a trust account and it would accumulate interest.<br> We missed a payment of just one month and we were given a month's notice to vacate the the premises. We did that and left the place in peace with no damages in the flat and all arrears paid. Now all we needed was our deposit back instead we received half the money and no explanation as to why.