Unhappy with service

I have been a client of maxi for over 8years. on the 5th March 2009 I spoke to Dawn and asked that my ex husband be removed from my policy but was told to rather keep him on for claim benefits. I resigned from my company in February 2016. I phoned maxi today to request that my policy be put on hold or if I can surrender the policy. I was told that it had been been cancelled. no correspondence from their side after being such a loyal client over the years. I am loosing all that money paid as they don't even give you an opportunity to discuss your problem.