FvdW
Frik van der Walt

1 reviews | Active since Dec 2015

29 Dec 2015, 13:24

Terrible service

While on our way from Gauteng to PMB on 28/12/2015 we visited this restaurant at around 14h30. In short:<br> 1. The men's restroom was dirty (paper towels & tissues on the floor, flooded urinal, no toilet paper).<br> 2. The floor of the restaurant was not clean (paper s****s and straw packaging lying around).<br> 3. We had to fetch menus from the shelve ourselves.<br> 4. We had to call the waitress after waiting several minutes.<br> 5. No beef patties available so I changed to a chicken burger.<br> 6. No ice-cream available so no milkshakes or floats.<br> 7. No Coke available. We eventually settled for water although they did offer Fanta.<br> 8. The table next to us was dirty and was not cleaned during the time we spent there (?40 minutes).<br> <br> We are regular travelers on this route but we are definitely not going to stop at Maxis again.

0
Replies (1)
Maxi's
Maxi's's reply18 Jan 2016, 15:05
Official
Hello Frikv,


Thank you for taking the time to be in touch with us about your experience at Maxi's Harrismit.

We strive for our customers to receive a level of service that exceeds and excels, and have clearly not lived up to our expectations as well as yours.

I can assure you that all complaints are taken very seriously and that the necessary corrective processes have been set into motion.

One of our Head Office representatives will contact you shortly

Kind Regards
Maxi's

Best regards,