DK
Deon K
1 reviews | Active since Nov 2011
07 Feb 2015, 11:31
Slowwwwww service
it's the second time in 2015 that we sit at Maxi's for breakfast and we have to wait minimum of 20 minutes to get any service. I see 2 waiters and the restaurant is about 50% full. I also don't see any floor manager ensuring quality service. I think it's really poor service for a place that is normally very busy.
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Replies (1)
Maxi's's replyOfficial
09 Feb 2015, 09:14Hello krieltjie,
Thank you for taking the time to be in touch with us about your experience at Maxi's Paarl.
We strive for our customers to receive a level of service that exceeds and excels, and have clearly not lived up to our expectations as well as yours.
I can assure you that all complaints are taken very seriously and that the necessary corrective processes have been set into motion.
One of our Head Office representatives will contact you shortly
Kind Regards
Maxi's
Thank you for taking the time to be in touch with us about your experience at Maxi's Paarl.
We strive for our customers to receive a level of service that exceeds and excels, and have clearly not lived up to our expectations as well as yours.
I can assure you that all complaints are taken very seriously and that the necessary corrective processes have been set into motion.
One of our Head Office representatives will contact you shortly
Kind Regards
Maxi's
Maxi's's reply09 Feb 2015, 09:14
Official
Hello krieltjie,
Thank you for taking the time to be in touch with us about your experience at Maxi's Paarl.
We strive for our customers to receive a level of service that exceeds and excels, and have clearly not lived up to our expectations as well as yours.
I can assure you that all complaints are taken very seriously and that the necessary corrective processes have been set into motion.
One of our Head Office representatives will contact you shortly
Kind Regards
Maxi's
Thank you for taking the time to be in touch with us about your experience at Maxi's Paarl.
We strive for our customers to receive a level of service that exceeds and excels, and have clearly not lived up to our expectations as well as yours.
I can assure you that all complaints are taken very seriously and that the necessary corrective processes have been set into motion.
One of our Head Office representatives will contact you shortly
Kind Regards
Maxi's