CK
Chevonne K

1 reviews | Active since Nov 2013

28 Jul 2015, 16:12

Dirty and poor service

Me and my family went to Maxis for a late breakfast as it is close to the shop where we had to be.<br> Upon arrival we had to show ourselves to a table (after waiting a long time).The chairs were dirty, so was the table and the baby high chair. After the waitres took our drinks order it arrived quickly but... the saucer was full of sugar and the side plate the forks and knives were on was very dirty, the mild jug as well. We decided against breakfast and took a lunch (steak wrap). the wrap came and it lacked something: the sauce! we asked for the bill before finishing our meal and then we waited and waited and finally I got up to go get it myself as well as the \doggy"bag with my one year old daughters food. The cashier was disgusted when i said no tip. And yes I didnt complain as I had a tired 1 year old and dont like a fuss. Will never go to MAxi's in Alberton City Again"""

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Replies (1)
Maxi's
Maxi's's reply29 Jul 2015, 06:59
Official
Hello ChevA,

Thank you for taking the time to be in touch with us about your experience at Maxi's Alberton City.

We strive for our customers to receive a level of service that exceeds and excels, and have clearly not lived up to our expectations as well as yours.

I can assure you that all complaints are taken very seriously and that the necessary corrective processes have been set into motion.

One of our Head Office representatives will contact you shortly

Kind Regards
Maxi's