ME
Marco E.

1 reviews | Active since Jun 2021

15 May 2023, 12:13

AVOID LIKE THE PLAGUE!

DO NOT, I REPEAT, DO NOT ORDER FROM THIS BUSINESS! Placed a very simple order for my multi-vitamins on 2 April. They guarantee delivery within 3-5 business days. I had to follow up on 17 April asking where my order is as I had not heard a peep from anyone at the company. I received a WhatsApp message the following day, April 18th telling me they've run out of stock and they're "trying to get". Being the patient and understanding person I am, I thank them for letting me know and continue to wait. Monday, April 24th, haven't heard a word so I follow up again. They respond saying please send us your banking details so they can process a refund and I do so. Again radio silence, so I follow up again on 4 May asking when will I receive my refund. Again on May 8, I follow up as to when I'll receive my refund. They respond saying I'll receive it by the end of the day. On this very same day, they then phone me out of the blue saying they have stock of the 30 capsules and they'll just send me the 30 capsules instead of the out of stock 60 capsules equal to the amount I purchased at no extra charge (how gracious of them). I so desperately wanted my multi-vitamins so I stupidly agreed. On May 9 I reach out to ask when I'll be receiving a tracking number for the delivery so I can ensure I'm ready for when it arrives. By "the end of the day" they respond. The end of the day comes and goes, nothing. I follow up again on Wednesday, 10 May. Nothing. I receive a response on Thursday, saying, they've now run out of stock of the 30 capsules too and they're going to "process a refund". At this point I'm just blown away by the sheer "we don't give a F***" attitude they have toward their customers. The shocking level of communication. the numerous amount of broken promises is just astounding. It's now May 15, more than a month and a half later and I'm still no closer to receiving my order or my refund. Don't be fooled by their slightly lower prices, it's not worth the sheer amount of frustration and hassle you're about to endure. Avoid like the plague.

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Replies (1)
Maximed Pharmacy
Maximed Pharmacy's reply15 May 2023, 19:03
Official
Dear Mr. Epstein, my sincerest apologies for the terrible service experienced. I will investigate to the bottom of this. I just wish it was a simple vitamin order. The multivitamin requested by yourself was however discontinued a while ago and we did exhaust all possibilities with the 12 suppliers that would usually supply us. We did procure a couple of 30's but that unfortunately never reached you. Your full payment was returned on the 12 of this month (last Friday). I wish it reflected sooner in your bank account. As to the timeline - my sincerest apologies once again. I will reach out to you in person to make amends. Regards