Complete ****! ....BEWARE

An absolute ****! Ordered 2xpainting by numbers in April and I'm still waiting for them! I tried numerous times to contact them but they never bothered to reply. Then I decided to leave feedback for them and low and behold they messaged me. Very apologetic and they would send me a refund. Again, nothing so I reminded them. Now apparently they cannot give me a refund because its in transit. Used the tracking info to find out where it is...Its still in China and hasn't moved anywhere!