Very bad service or **** ? Im not sure at the point

Ordered a few items from there online site last week Wensday. I phoned before placing the order to make sure order is correct and that everything is in stock. Friday came no confirmation email or anything. I mail them where they tell me a day later that I will receive a mail confirming courier. I phones again Saterday to see what is going on they tell me cause they only opened the monday they are behind on orders they will send it Monday. So by Tuesday still no courier confirmation I phone again with a bunch of excuses they tell me ill get courier confirmation Today (Wensday) its no 19:40 still no confirmation. I get that you are busy and i get that life happens and you are short staffed but why is it up to the customer to phone and find out what is happening. Is it because you already have my money and don't care about anything els? At this point I am not even sure if I am getting my items. Starting to look like a **** Buisness?