Poor / no service false promises

I have been sending mails but don't receive any reply. I'm trying to phone your office but no luck either. A month and a half ago it was agreed that it would cost me R500 to update my record and about a 5 - 7 days after receiving my payment my record would be updated. End April two debit orders were taken instead of one, now a month later another debit order for R500 went through. But still no update. About 2 weeks after the debit order I received a call from another lady recuiring documents of which some was send, she would have mailed me a form to complete then return and then it would take another 21 - 22 working days, but still waiting. Again sending mails but still no reply<br> <br> This I find unacceptable and very unprofessional. You need you to refund me urgently with the double debit order for April and the debit order for May as the agreement was for only R 500.