Poor Customer Service and Awaiting refund.

The last time I wrote a review about Max Law,it was taken down and I was told that I'm violating their rights, what about my rights as a client??I call their offices,the receptionist will answer and say That I'll put you through,but eventually my calls gets dropped.There's. Lady by the name Samara (If really she does exist)I have left countless messages for her,she promised to refund my money 7-14 working days and that didn't help.When I call their office number, they always says, we'll put you through,but then my phone drops and she never responds or get back to me..I have made screen shots of our conversations,I have screen shots of how many times I called in looking for resolution to my problem and it's never solved.I am being sent from pillar to post.The other day I called IMB and they said they don't deal with clients,they only wait for directives from Max Law then act.I just want my refund for lack of service.As a client,I made my agreed payments,but service was not delivered, now I want my refund,I always get a receptionist and a false promise