NEEDS TO PUT IN MORE EFFORT IN PROVIND FEEBACK

I received a call from Maxlaw to do a credit assessment on my profile. I agreed and app**** for this on the 12/03/2015. I then did not receive any feedback after about a week and called in. I was the informed that I needed to send an ID copy in. Why could Maxlaw not send an SMS or phone to say that they await my ID copy. I then sent in my ID copy and waited for feedback up until now after numerous calls and after my account was debited on the 20/03/2015. A MONTH LATER!!!!!! I was not informed that only after the 2nd payment will my report be ready. The Client service is Pathetic. if only the employees could be more ambitious and driven to assist clients.