I want my money

Firstly their consultant called me and **** about the loan since I was looking for loan, she promised the next day instead money was taken from my account and I have been waiting for a refund for a month now. When I call their calls are never answered. It doesn't matter what time of the day you call they don't pick up. They don't even deserve the 1 star I gave them. This company is **** that all I can say about them.