Bad service on a new level

To Whom It May Concern, On 1st September 2026, I paid the amount of R 880 to MaxLaw for assistance regarding my credit file. Since making this payment, I have received absolutely no feedback, and your communication channels (including WhatsApp) are entirely non-responsive.This serves as a formal demand for an immediate update on my file within 48 hours of this email. If MaxLaw fails to provide a comprehensive update or perform the services agreed upon, I hereby cancel your mandate with immediate effect and demand a full refund of R 880. Failure to resolve this will result in an immediate formal complaint lodged with the National Consumer Commission (NCC), the Credit Ombud, and a dispute logged with my bank to block any further unauthorized debit order.