PS
Precious S
1 reviews | Active since Oct 2016
07 Jan 2021, 11:28
Laybye refund
I made a laybye with this company in December 2020 I failed to pay my laybye due to loosing my Job..they called to remind me..I was told I will charged 10 percent admin fee..ok noe it's a hustle to get my money back..I remind them daily I'm told about bad log..what is the problem with refunding
Helpful (0)
Replies (9)0
Replies (9)
Mattress Medi Centre's replyOfficial
07 Jan 2021, 12:10Good morning Precious. Can you please give me more information on the refund. What store did you visit and when did you do the cancellation?
Mattress Medi Centre's reply07 Jan 2021, 12:10
Official
Good morning Precious. Can you please give me more information on the refund. What store did you visit and when did you do the cancellation?
Mattress Medi Centre's replyOfficial
08 Jan 2021, 07:57Good morning Precious. We would like to clear the issue for you if you can please provide me with the information asked for in previous message. taking the holidays in consideration it might take a little longer as the finance department is only re-opening from Monday 11 January.
Mattress Medi Centre's reply08 Jan 2021, 07:57
Official
Good morning Precious. We would like to clear the issue for you if you can please provide me with the information asked for in previous message. taking the holidays in consideration it might take a little longer as the finance department is only re-opening from Monday 11 January.
PS
Precious S's updateReviewer Update
08 Jan 2021, 09:59The store is in three rivers river square mall
The laybye was December 2019 not 2020 so it's a year now
Shop D12
The laybye was December 2019 not 2020 so it's a year now
Shop D12
PS
Precious S's update08 Jan 2021, 09:59
Reviewer Update
The store is in three rivers river square mall
The laybye was December 2019 not 2020 so it's a year now
Shop D12
The laybye was December 2019 not 2020 so it's a year now
Shop D12
PS
Precious S's updateReviewer Update
08 Jan 2021, 10:03The branch wrote me a msg saying they are opening 4th January I'm.suprise to no see 11th January
PS
Precious S's update08 Jan 2021, 10:03
Reviewer Update
The branch wrote me a msg saying they are opening 4th January I'm.suprise to no see 11th January
Mattress Medi Centre's replyOfficial
08 Jan 2021, 10:11Thanks Precious. Yes I think they misunderstood as the factory re-opened on the 4th. Let me quickly sort this out for you :)
Mattress Medi Centre's reply08 Jan 2021, 10:11
Official
Thanks Precious. Yes I think they misunderstood as the factory re-opened on the 4th. Let me quickly sort this out for you :)
Mattress Medi Centre's replyOfficial
08 Jan 2021, 10:34Hi Precious. I have arranged for payment to be done. As it is Friday please give it time until Monday to reflect in your bank account.
Mattress Medi Centre's reply08 Jan 2021, 10:34
Official
Hi Precious. I have arranged for payment to be done. As it is Friday please give it time until Monday to reflect in your bank account.
Mattress Medi Centre's replyOfficial
08 Jan 2021, 10:36With this I just want all consumers reading this to note that we are paying you back the agreed 90% of payments already made although you were in breach of the laybye contract stating the agreement is only valid for 6months.
Mattress Medi Centre's reply08 Jan 2021, 10:36
Official
With this I just want all consumers reading this to note that we are paying you back the agreed 90% of payments already made although you were in breach of the laybye contract stating the agreement is only valid for 6months.
PS
Precious S's updateReviewer Update
11 Jan 2021, 08:51Thank u so much I got the payment
I just wish companies will try to resolve matters without us having to write in hellopeter
But thank u its resolved now
I just wish companies will try to resolve matters without us having to write in hellopeter
But thank u its resolved now
PS
Precious S's update11 Jan 2021, 08:51
Reviewer Update
Thank u so much I got the payment
I just wish companies will try to resolve matters without us having to write in hellopeter
But thank u its resolved now
I just wish companies will try to resolve matters without us having to write in hellopeter
But thank u its resolved now
Mattress Medi Centre's replyOfficial
11 Jan 2021, 09:11It's a pleasure Precious. Unfortunately customers go to platforms before contacting head office thus we only get aware of a problem as soon as receiving messages from these platforms. I would say Hellopeter should be last resort if even head office refuse to assist. May you have a lovely 2021.
Mattress Medi Centre's reply11 Jan 2021, 09:11
Official
It's a pleasure Precious. Unfortunately customers go to platforms before contacting head office thus we only get aware of a problem as soon as receiving messages from these platforms. I would say Hellopeter should be last resort if even head office refuse to assist. May you have a lovely 2021.