Bad service and wrong bed delivered!

I bought a Double bed. Firstly when the bed got delivered to my house it was the wrong bed! I contacted The three river branch where I bought it. I even sent photos of where the beds stitching is loose. They never said I am not allowed to remove the sticker that was on the bed. Now they refuse to repair or replace the bed! On the SAME day that I inform them they just left it. I have proof of all communications. The consultant Lynette even explained to me they have a problem with the stitching at the factory now they just refuse! Never in my life have I received such bad service and this issue was reported a few minutes later after the bed was delivered to me! This is totally unacceptable!!!!