Worst Company from beginning to end!

Not happy with their service all around. Went to their branch in Silver Lakes, Pretoria. The salesperson was more concerned with our kids, who were playing together rather than on a bed, than with showing us all our options. Not one mention of the kids from any of the other 5 mattress shops we went to that day. Ended up choosing a bed that was completely wrong for our needs based on the salesperson's advice (a Henwood Graphite mattress). Within two months, our bed had indents on the sides where we sleep and the bed was very hard and uncomfortable. The only reason I've given them one star is that at least they have a 100-day Comfort Trial. So when I contacted them, it first took a while because they didn't respond to my emails, so I had to phone around to reach anyone. They then said that because of the indents it was a warranty issue. Henwood agreed to replace the mattress with a new one. I told them I don't want a Henwood again so they said it's fine I can choose another mattress and they will take the replacement mattress from Henwood. We went back to the Silverlakes branch and Jeremy helped us. He ended up really helping with choosing a new mattress, he seems very knowledgeable (more than the previous guy anyway) but again, obsessed with every movement the kids made and even talked about locking them up. Now you might be thinking maybe I just have naughty kids but they were genuinely not naughty, they were not running or screaming or jumping on beds or anything like that. They once lay on a bed but they took their shoes off and made sure to put their feet on the protection mat at the bottom of the bed and they were lying still pretending to sleep. The way he reacted you'd swear they cut the bed with a knife...I mean I was testing bed with my shoes on. Anyway, we chose a mattress and then were told we would have to pay in a R600 diffrenece. I kindly asked them if we could void the R600 difference since they were getting a new mattress from Henwoods that they could resell. If we had exchanged it under the 100-Day Comfort policy they would have had a mattress they could not sell or do anything with but now they have a brand new mattress that they can sell. They refused and were quite rude about it too. I see they don't respond to these reviews so they obviously sell enough mattresses not to care about customer service...but maybe it'll make me feel better to express my frustration. Will never recommend them or go back to them again.