***** & ******** - Absolute Nightmare

DO NOT USE THIS COMPANY! If I could give -5 stars, I would! I ordered a bed from them on September 28th. The bed was shown to be in stock and therefore ready for delivery. Considering they are based in Joburg, and myself in Cape Town, I understood that it may take more than 3 days to get the bed to me. Their website states that they may take up to 7-10 business days to get your product to you due to unforeseen circumstances - this is an absolute LIE! After a week of no updates or communication from their side I decided to contact them myself. My emails weren't read, and neither were their phones, so I resorted to their online webchat and finally someone got back to me. Apparently, their phone lines and emails were down but now they were up again (coincidentally). Supposedly my bed was still being made by the suppliers and they were waiting for feedback. A week later with no update, the story was then that they have the bed but are now waiting for courier quotes and that I may have to pay extra for extra fees (this is not stipulated on their website). Then with no further update, the story was then that the bed was with suppliers again. This was the start of me chasing after them for a full MONTH, constantly having to call them myself for updates, which they never even provided because Monique knows nothing about the happenings of the company or its orders and somehow cannot follow up with other departments withing the SAME COMPANY for updates, and Leone, the manager, is either never available or doesn't provide any feedback herself and she began ignoring my calls. After cancelling my order, I then had to chase after them to send the refund instruction to PayJustNow, who was my payment method, so that the next payments could not go off. After a month of chasing and calling, they finally refunded me. But I do believe this was only because PayJustNow also contacted them. If they were not involved, I do not believe that I would have received my money back. Just spend a little extra at a reputable company to avoid this hassle and having to deal with this nightmare of a company.