1 reviews | Active since Mar 2013
Blames manufacturer for non existent service
My husband and I went to this company to buy a new bedroom suite and although the name doesn't indicate also a lounge suite. We got a good deal and paid a 50% deposit on the 4th of September 2020. The company tells us the manufacturer will take 4weeks for the bedroom furniture to be finished and 8weeks for the lounge suite, which is 2nd of October and 30th of October. 4 weeks into the "manufacturing " of the furniture the Matras Company phones to tell us the furniture will not be ready and there is a problem as the manufacturer can't get raw materials for the furniture they will not be able to give us a date but will phone us. This is the manager of the stores Shaun. They didn't phone us the next week. I tried phoning the sales lady and only on the Thursday she phoned me back after I left a message (they operate only on cell phones so you can clearly see who's phoning and when they phoned) after a lot of empty promises and us threatening to cancel the order we paid the full amount outstanding and got our bedroom suite and matras on the 16th of October. We also made sure we paid the deposit they require for the lounge suit that will be delivered on the 30th of October. We are in the 8th week of the manufacturing of the lounge suite and the Matras Company tells us they don't know if the lounge suite will be delivered because it's still being manufactured. Now after we waited 8 weeks where we could have bought another lounge suit they tell us this. I get the feeling this company is running a "Peter pays Paul" system where they don't pay the manufacturer on time and the manufacturer is not delivering the goods as they are not getting paid. On the 16th of October when my husband went to pay the rest of the bedroom suite and a deposit for the lounge suite, there was another person in the shop fighting over a delivery that has not been made. We live in a small town where this company is situated but I can guarantee that the company won't last if they keep up with the non existent service and blaming the manufacturer for everything.
