Bad service and rude staff

This company is the worst to deal with. I bought a bed last year from them and it started to get holes in it. They said they’ll exchange it and I paid extra for a Sealy. They said it was on order 19.2.2020they then offered me a top of the range Sealy because I waited too long. The bed was delivered on Friday 13.3.2020 and it was dirty and smelly and the base was damaged. I sent it back the next day and asked for a refund. I’m still waiting and sleeping on my couch cause I’m without a bed. This is disgusting service and when I phone they talk to me like I’m a pest but if I don’t pester them I’ll never get this refund