Terrible after service shocking communication

This business only prioritizes customers when they take their money there after service is shocking. on the 12.03.2025 I purchased furniture, part of the order consisted of a stand that got damaged during assembly. take note you pay for the assembly fee. The drivers promised to return to fix the stand fast forward this never materialized then escalated my query on the 31.03.2025 back to the sales lady Busi that assisted me on my purchase. The drivers eventual turned up on the 6th at 6 clock in the afternoon to fix the tv stand of which they said they said they have failed and that it's very difficult to fix someone's mess. The 08.04.2025 I phoned Busi to give her the update and request for a collect and exchange, She said she will arrange with her managers on the 09.04.2025 she confirms if she can deliver today i said yes, today the 10.03.2025 the driver phones me totally confused on what he needs to be done, I phone Busi again she says she is still negotiating with her boses,meaning she has done nothing from Monday until now. Seems everyone is confused in that business. I want my money back they can have their stand. Busi then says i can find her managers number on my invoice Johan, tried phoning Johan no answer twice.